Returns and Refunds Help

Returns and Refunds

Tripp are happy to refund your unused purchase within 60 days of receipt. Your refund will be credited to the original payment card.  We reserve the right to refuse an exchange or refund if the item[s] are returned non-saleable or damaged. 

How do I return my unsuitable item?

You can return any bags, Cabin or Medium sized suitcases via Collect+ for free.  This is a fast and hastle free approach to returns.  To do so, please follow the easy steps on the Returns page.

For Large size suitcase returns, we will arrange a courier collection.  Please email us on customerservice@tripp.co.uk with your order number and preferred day of collection [Monday-Friday]. Please note that a signature is required for collections, with collections taking place between the hours of 9am-6pm.  Please use the original packaging to return your item.

Your refund will be processed back to the original card used for payment.

Can I specify a time slot for the collection?

Not at this time for courier collections, collections are made Monday to Friday between 9am and 6pm.

Can I arrange an exchange by courier?

At this time we do not offer exchanges, so please use the above steps to return your order.  You can then place a replacement order online at a time convenient to you.

What period of time does a refund take?

Once your item has been taken to a Collect+ location or collected via courier, it will take on average 7-10 working days for the item to be refunded and for the refund to appear in your account.  During busier periods, this may be extended.

Help!  My item has just been delivered and there’s a fault, what should I do?

If your item has been delivered to you with a fault, please call or email straight away.  We may ask for a photo of the fault.  We can then arrange for a replacement to be sent to you.

I’ve used my item and it’s faulty, what should I do?

If you have used the case and it develops a fault we need to confirm if it’s covered under our guarantee.  Our 5 year guarantee covers all manufacturing faults within this time but does not cover general wear and tear or transit damage (for example airline damage.)

Email us 2 clear images, at least one to be of the fault and one to be an overall image of the case.  Please provide your order number or delivery postcode so we can locate your online order details.

 

This provision does not affect your Statutory Rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Protection [Distance Selling] Regulations, full details of which are available from your local Citizens Advice Bureau or Trading Standards department

Email us: Customerservice@tripp.co.uk