Deliveries

We aim to deliver your order within the time frame specified however during  busier sale periods/extreme weather conditions, delivery times may be extended for reasons beyond our control.

 

May 2022 Update

Please be advised that during this particularly busy period, standard deliveries are taking longer than previously advised.  We aim to deliver to you within 7-10 working days.  

If you require your order sooner, please select the Next Day or Collect+ Next Day option and be sure to order by 5pm.

Please only contact us chasing your order if your delivery has not arrived after this time-frame.  Thank you for your patience and understanding.

 

We offer the following delivery options:

 

+ Next Day Collect+

Convenient collection service from one of 7,000 local shops nationwide 

  • Select a delivery location near to your home/work/university
  • Collect+ delivery cost: £3.50
  • Order before 5pm Monday-Friday for next day delivery (if ordered on a Bank Holiday please allow an additional day for delivery)

Click here for full Collect+ details

 

+ Next day Delivery

Orders should be received by 5pm for next day delivery.  Orders received after 5pm on Friday will be delivered the following Tuesday. 

 

 Next day delivery cost: £3.99

  • Order by 5pm Monday to Thursday for next day delivery* 
  • Orders placed before 5pm on Friday will be delivered on Monday
  • Orders placed after 5pm on Friday will be delivered on Tuesday
  • Next day delivery applies to UK mainland addresses only and excludes the Scottish Highlands and some remote areas
  • Deliveries take place between 9am - 9pm (excluding Sundays and bank holidays)

 * If you place a Next Day order on a Friday-Monday of a Bank Holiday weekend, please allow 1 additional day for delivery.

 

+ Standard Delivery

  • FREE delivery on all orders £40 and over
  • A fee of £3.49 applies for orders under £40
  • Orders are normally delivered within 7-10 working days however may take longer due to reasons beyond our control as advised above
  • Deliveries take place between 9am - 9pm (excluding Sundays and bank holidays)

 

For Standard and Next Day delivery options, a signature will be required upon delivery. If you are unavailable to accept delivery, the courier will leave a calling card to advise that delivery has been attempted. Please follow instructions on this card.  Please note that the courier may leave your parcel with a neighbour.  If this does happen you will be advised of this on the calling card.

If you have any queries regarding your delivery, please contact our customer service team here.