COVID-19

The spread of coronavirus Covid-19 has affected so many of us.
Thank you for staying at home and looking after each other during this extremely difficult time.


We have made a few important changes here at Tripp to help ensure that we protect our team and our customers as best we can.

 Customer Service

We very much appreciate your custom, value your trust in our company and will continue to aim to respond to your queries as quickly as we possibly can. However due to the exceptional current circumstances, our advisors may not have the same instant access to information as they would normally, so we kindly ask that you please bear with us during this difficult period.

Our phone lines are temporarily unavailable, however, we will endeavor to respond to any email queries as soon as possible, please contact us on customerservice@tripp.co.uk 

Our stores

Our stores are now temporarily closed. This is in line with Government guidelines and includes our concessions in Debenhams and our outlet stores in Ashford, Cheshire Oaks and Boundary Mills. Tripp.co.uk remains open for you to shop online.

Tripp.co.uk

Our warehouse and web dispatch teams are able to work at least 2 metres apart at all times. We have re-organised our work so that we are able to reduce the number of team members in any one area at any one time. We are following all Government guidelines on hand hygiene and social distancing.
 
Contactless Delivery

Our courier partners are offering a minimal contact or contact-free delivery service at this time. 

We still aim to deliver your order within the standard specified time frame of 3-5 working days. However, due to current delivery limitations beyond our control this may be extended.

Returns & Refunds

Items purchased on tripp.co.uk, tripp.ie or tripp.dk between 15 February 2020 - 31st March 2020 can now be returned until 31st May 2020.

Due to the extension of Covid-19 restrictions we have extended our returns period for any items purchased on tripp.co.uk, tripp.ie or tripp.dk on or after 1st April 2020 to 60 days.

Items purchased in Debenhams stores in the UK or Eire or on Debenhams.com/Debenhams.ie  - please refer to Debenhams return policy.

Items purchased in Tripp brand outlets in Ashford, Cheshire Oaks or Boundary Mills after 25th February can now be returned up to 28 days after the store re opens.

Items purchased in Magasin stores or on Magasin.dk -please refer to Magasin Du Nord's return policy.

Many thanks for your support during this time.

Tripp