Return

We've extended our returns policy to 60 days from 28 days.

Tripp are happy to refund your unused purchase within 60 days of receipt. Your refund will be credited to the original payment card.  We reserve the right to refuse an exchange or refund if the item[s] are returned non-saleable or damaged. 

 

Tripp offers the following options for returning your unsuitable item(s):

 

RETURN VIA COLLECT+

 

How to return

  1. Package your parcel securely with the delivery note inside - the parcel must be 78cm x 55cm x 50xm or smaller and weigh less than 10kg
  2. Create your returns label by filling in your details below
  3. Printout the return label and attach to the box 
  4. Take your parcel to a Collect+ location - find your nearest branch here
 

Create your returns label

To create a returns label, please enter you order number below



    

 

Track your Collect+ return

Track your item here

 

If you’re having any difficulties arranging your return, please contact customer services here

 

TAKE BACK TO A DEBENHAMS STORE

Return to selected stores manned by Tripp with your delivery note present. If you aren't sure which stores are manned by Tripp staff and when, please contact our customer service team on  who can ask the store to call you to clarify. To confirm which stores have a Tripp concession, please use the store locator here
 
 

RETURN VIA COURIER COLLECTION

Alternatively, we can arrange a courier collection for you.  To arrange a collection, please call us on with your order number and preferred day of collection [Monday-Friday]. Please note that a signature is required for collections, with collections taking place between the hours of 9am-6pm.  Please use the original packaging to return your item.

Your refund will be processed back to the original card used for payment.

 

Return FAQ’s

CAN I ARRANGE AN EXCHANGE VIA COURIER?

At this time we do not offer exchanges, so please use the above steps to return your order.  You can then place a replacement order online at a time convenient to you.

WHEN WILL I RECEIVE MY REFUND?

You will receive your refund within 10 working days of your order being dropped off at the Collect+ location.  The refund will be made to the original payment card

HELP! MY ITEM HAS JUST BEEN DELIVERED AND THERE’S A FAULT, WHAT SHOULD I DO?

If your item has been delivered to you with a fault, please call or email straight away.  We may ask for a photo of the fault.  We can then arrange for a replacement to be sent to you.

I’VE USED MY ITEM AND IT’S FAULTY, WHAT SHOULD I DO?

If you have used the case and it develops a fault we need to confirm if it’s covered under our guarantee. Our 5 year guarantee covers all manufacturing faults within this time but does not cover general wear and tear or transit damage (for example airline damage.)

There are two options:

If you ordered online:

Email us 2 clear images, at least one to be of the fault and one to be an overall image of the case.  Please provide your order number or delivery postcode so we can locate your online order details.
Alternatively if you would prefer an in store inspection, call or email us and we can arrange this for you at your nearest Debenhams with a Tripp department.

If you purchased your item in store:

If you have your receipt, call or email us and we can arrange an inspection for you at your nearest Debenhams with a Tripp department.

If you don’t have your receipt, please email us 2 clear images of the fault and overall image of the case. Please also include the PO number of the case, this is located on a fabric label stitched into the lining.

This provision does not affect your Statutory Rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Protection [Distance Selling] Regulations, full details of which are available from your local Citizens Advice Bureau or Trading Standards department

Email us: Customerservice@tripp.co.uk