Arrange a Return

We've extended our returns policy to 60 days from 28 days.

Tripp are happy to refund your unused purchase within 60 days of receiving your order. Your refund will be credited to the original payment card.  We reserve the right to refuse a refund if the item[s] are returned non-saleable or damaged. 

 

Tripp offers the following options for returning your unsuitable item(s):

 

RETURN VIA COLLECT+

Bags, Cabin and Medium sized suitcases can be returned via Collect+ 
 

How to return

  1. Package your parcel securely with the delivery note inside - the parcel must be 78cm x 55cm x 50xm or smaller and weigh less than 10kg.  
  2. Create your returns label by filling in your details below
  3. The returns label can either be printed at home, or sent to you via email for printing at the Collect+ location

  4. Take your parcel to a Collect+ location - find your nearest branch here
 

Create your returns label

To create a returns label, please enter you order number below



    

 

Track your Collect+ return

Track your item here

 

If you’re having any difficulties arranging your return, or for any other returns assistance, please contact customer services here 

 

RETURN LARGE SUITCASES VIA COURIER COLLECTION 

For Large Suitcase returns, we will arrange a courier collection for you.  To arrange a collection, please email customers services on customerservice@tripp.co.uk with your order number and preferred day of collection [Monday-Friday]. Please note that a signature is required for collections, with collections taking place between the hours of 9am-6pm.  Please use the original packaging to return your item.

Your refund will be processed back to the original payment card.

 

Return FAQ’s

CAN I ARRANGE AN EXCHANGE VIA COURIER?

At this time we do not offer exchanges, so please use the above steps to return your order.  You can then place a replacement order online at a time convenient to you.

WHEN WILL I RECEIVE MY REFUND?

You will receive your refund within 10 working days of your order being dropped off at the Collect+ location.  The refund will be made to the original payment card

HELP! MY ITEM HAS JUST BEEN DELIVERED AND THERE’S A FAULT, WHAT SHOULD I DO?

If your item has been delivered to you with a fault, please call or email straight away.  We may ask for a photo of the fault.  We can then arrange for a replacement to be sent to you.

I’VE USED MY ITEM AND IT’S FAULTY, WHAT SHOULD I DO?

If you have used the case and it develops a fault we need to confirm if it’s covered under our guarantee. Our 5 year guarantee covers all manufacturing faults within this time but does not cover general wear and tear or transit damage (for example airline damage.)

Email us 2 clear images, at least one to be of the fault and one to be an overall image of the case.  Please provide your order number or delivery postcode so we can locate your online order details.

Email us: Customerservice@tripp.co.uk