Returns and refunds
Tripp will be happy to exchange or refund your purchase within 28 days of receipt. All products we sell are covered by our 28-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition and we will give you a refund. Your refund will be credited to the original payment card.
For unused products that you have had for more than 28 days but are still in their original condition and saleable condition, as a gesture of goodwill and at our discretion, we would only offer an exchange and not a refund. We regret that it is not currently possible to exchange an item on our website; however it is possible to do so in one of our stores depending on availability and territory.
Condition of returns
We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores.
However, whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods. It's important that returned items are in the best possible condition.
Therefore, please do not damage the goods whilst you inspect them (this also includes the packaging). You must ensure that you return the original undamaged packaging along with the item/s you are unhappy with.
If there's a fault with the product...
We've made it easier!
If there is a fault with the product we will give you a replacement or an alternative product or you can opt for a refund. The alternative product will be of similar size/specification but may not be the same pattern/colour.
This provision does not affect your Statutory Rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, full details of which are available from your local Citizens Advice Bureau or Trading Standards department.
If you do wish to return an item you have the following two options:
1-Return to a Debenhams store
The easiest way of returning your goods is to a Debenhams store with a Tripp concession where our Tripp staff can assist you with an exchange or refund. Please present your delivery note as proof of purchase.
If you require a refund, it will be processed back to the original card used for payment at our Head Office after the items are returned to the store.
If you require an exchange for a different product, this can be processed in store as long as the preferred item is available.
2-Returns via courier
To arrange a collection, please call us on 0845 345 6085 with your order number and preferred day of collection (Monday-Friday)
If you require a refund, this will be processed back to the original card used for payment at our Head Office after the items are received back into our warehouse.
If you would like an exchange then please call us for a collection where your items will be refunded as above. You can then go ahead and place a new order online at your own convenience.
Customer service opening hours
Monday - Thursday 8:30am to 6:30pm
Friday 8:30am to 5:00pm (excluding bank holidays). Calls are charged at the local rate.