What will happen when I place my order online?

When you have placed your order, you will receive the following email notifications:

Order Confirmation - this confirms that Tripp Luggage have received the order and are about to prepare your order in the warehouse.

Despatch Confirmation - this confirms that your order has been processed in the Tripp warehouse and the parcel has been collected by the carrier and is on its way to you.

What if I have a problem placing my order online or I am not sure it's gone through?

If you receive the Order Acknowledgement email then your order has gone through without issue. If you are unsure please feel free to contact our customer service team on 0845 345 6085 - simply let us know the postcode and surname and we will confirm the order number for you.

How do I know when my order will be delivered?

Once your order has been despatched from our warehouse you will automatically receive a despatch confirmation email that will give you an expected delivery date. This is normally within three working days from the date of the order, excluding bank holidays. Tripp luggage do not deliver at weekends. We will contact you directly in the unlikely event of a delay.

Do you deliver outside the UK?

Currently we only deliver to mainland UK, Southern and Northern Ireland. Unfortunately we do not have the facilities to deliver to PO box addresses.

When will my goods arrive?

Depending on your geographic location, goods will arrive within 3 working days if you are based within mainland UK. If you live in Northern Ireland, offshore UK or the Scottish Highlands please allow two extra days.

What are your delivery times?

We deliver between 9am and 6pm; Monday to Friday (excluding bank holidays)

Will the driver require a signature upon delivery?

Yes, a signature is required as confirmation of delivery. Should no one be available to sign for the delivery the courier would leave a card through your door advising of re-delivery. You may call the number indicated on the card to arrange a specific weekday or you can collect from your local Parcelforce depot details are provided on the card. Alternatively simply call us on 0845 345 6085 if you would like to change the delivery address or arrange delivery to a neighbour.

Can I change my delivery address on a parcel?

Yes, delivery address changes can be made instantly before the order has been despatched from our warehouse. If it has been despatched we can provide a tracking number and Parcelforce contact number to arrange any further changes. Please bear in mind that changes to these details may cause a delay in your delivery. If an order is out for delivery on a specific day it cannot be re-routed during the same day.

Can I change my order?

If your order has not been despatched we can remove products from it or cancel it entirely. We can only replace products with alternatives of the same value. If you would like to add more items or replace products with alternative of a different value a new order must be placed.

What is your product guarantee?

All Tripp luggage products come with a 5 year guarantee against manufacturing faults. Other manufacturers (including Samsonite) have separate guarantee periods - simply call us if you need the details. All replacement decisions are pending an inspection with Tripp staff to establish whether any issue relates to manufacturing or airline damage. For Airline damage we are happy to assist in the provision of insurance claim forms for you to resolve with your airline directly as these are not covered by the terms of our guarantee.

How do I return an unwanted item?

For your convenience, customers can go to their nearest Debenhams store and leave the unrequired products. A refund will then be issued by the direct team after the store has confirmed receipt of the goods. Please ensure that you take your delivery note with you as your proof of purchase and go to the Tripp Luggage concession. To arrange for a courier collection please contact the customer service team on 0845 345 6085.

Are returns free of charge?

Our returns are free of charge.

How long will it take to get a refund?

As soon as we receive the unwanted goods we process the refund, which will then take up to seven working days to show on your bank account.

Can I exchange items?

The simplest way to exchange an item is to take it to a store. If you contact our customer service team on 0845 345 6085 the adviser will check your nearest store, advise you on a suitable alternative product, and check stock availability. Finally they will reserve stock for you in the store. You will then be able to return the product to the selected store and exchange it. If the exchanged item costs more you can simply pay the difference. If it costs less we have to refund the full value of the initial online purchase - you would then buy the alternative item.

Alternatively, for online purchases only we can arrange a collection. You would need to contact our customer service team. The adviser will then check the availability of the stock required. If the product required is available, the adviser would then either arrange for you to return the unsuitable products to your nearest Debenhams or arrange collection for you.

Can I cancel my order?

Of course - simply contact us as soon as possible. If your order has not been despatched we can cancel it immediately. If it has been despatched we will request you reject the attempted delivery and we will then cancel the order when it is returned to our warehouse. If it has been delivered this request would be treated as a return.